Terms of Service

This document establishes the commercial terms under which Cloud Keep provides multidisciplinary systems engineering, custom web application development (including Next.js 16 architectures, MariaDB database provisioning, and GEO AI semantic layer optimization), and Managed VPS Sentinel operations. Backed by over a decade of industry experience, we guarantee high performance, security by design, and strict deliverability standards.

Cloud Keep commits to delivering projects in compliance with agreed technical blueprints, timelines, and security best practices. The Client agrees to provide necessary brand assets, third-party access (such as DNS registrars or existing domain control panels), and prompt feedback during sprint reviews.

Custom engineering projects commence upon receipt of the agreed upfront project deposit (typically 50%), with the remaining balance settled upon deployment to production. Regional Growth Grants applied to Latin American clients remain valid as stipulated in the formal commercial proposal. Recurring hosting and Sentinel maintenance subscriptions are billed on a monthly or discounted annual cycle.

Managed cloud hosting subscriptions include daily encrypted offsite backups. Upon conclusion or cancellation of a hosting cycle, Cloud Keep provides a 15-day grace period during which the Client may request a raw archive export of their database and files. After this grace period, customer container volumes are securely purged to maintain infrastructure hygiene.

All custom code, database models, and design assets developed exclusively for the Client become the exclusive property of the Client upon 100% full settlement of project invoices. Cloud Keep reserves the right to showcase the finalized project in professional engineering case studies unless a Non-Disclosure Agreement (NDA) is executed.

Cloud Keep maintains a 24/7/365 monitoring posture backed by a 99.9% uptime SLA. In any event of server disruption due to force majeure, Cloud Keep's maximum liability is strictly limited to the total fees paid by the Client for the specific affected billing period.

These terms are governed by and construed in accordance with the corporate and commercial laws of the Republic of Guatemala (ISM, S.A.) with international operational compliance. Any dispute shall be resolved through good faith arbitration prior to formal legal avenues.